Privacy Policy


The following statement explains our Privacy Policy (“Policy”) with respect to information including personally identifiable data (“Personal Data”) and other information that is collected by us when you access and/or use our Services. As you use our Services, we want you to be clear how we are using such Personal Data and the ways in which you can protect your privacy. By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Policy. If you provide Personal Data, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of the Company. All words and phrases used in this Policy shall have the same meaning given to them in our Terms of Use. Specifically, the word “Authorized Third Party” shall mean contractors, agents and/or third party suppliers engaged by us from time to time for the purposes of providing certain Services. 


Our Policy may change from time to time. As a result, at times it may be necessary for us to make changes to this Policy. We reserve the right to update, revise or modify this Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide us any of your Personal Data. This Policy was last updated on the date indicated above. Your continued use of the Services after any changes, revisions or modifications to this Policy shall indicate your agreement with the terms of such revised Policy.


One or more of our services are not catered to users under the age of 18, as our services may provide access to media or other content that contains explicit content including use of profane language and/or sexual references. If you are, please obtain your parent/guardian’s permission before using and/or accessing our services. Please do not provide us with your personal data unless you have obtained permission from your parent/guardian. Parental discretion is advised for all users below 18. We encourage parent/guardian to monitor their children’s internet usage and to help enforce our policy by instructing their children never to provide personal data through the service without your permission. If you have reason to believe that a child under the age of 18 has provided personal data to us through our services, please contact us and we will endeavor to delete that information from our database. Otherwise all personal data provided by a user, shall be deemed to have been submitted by a user above 18 or has obtained the relevant permission from their parent/guardian.




We collect Personal Data (such as name, gender, postal address, birthdate, telephone number, email address, information, photos etc.) when you voluntarily provide such information to us as and when required.


When you interact with us through the Services, we may collect or receive and store certain personally non-identifiable information. Such information is collected passively using various technologies and cannot presently be used to specifically identify you. This information includes;

Device-specific information such as hardware model, operating system version, unique device identifiers, mobile network information, memory, IP address.

Cookies that may uniquely identify your browser. This is described in detail below.

Details of how you use our services such as your search queries.

Total number of visitors using our Services, the number of visitors to each page of our Services. 


We use the Personal Data you provide in a manner that is consistent with this Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. Our Authorized Third Parties or we may use your Personal Data and Information for the following reasons;

  • For the purposes of technical administration of the Services.
  • For research and development.
  • Statistical analysis.
  • Customer administration.
  • Profiling services preferences.
  • Finance and marketing operations and activities and/or as required in the provision of our services including but not limited to credit control services.
  • In compliance with any regulatory, statutory or legal obligation imposed on us by any relevant authority.
  • To operate and provide the Services to you.
  • To support your questions about the use of the Services.
  • To detect and prevent fraudulent activity.
  • To provide other goods and services by designated representatives or its business partners and/or us to you or parties designated by you and matters subordinates thereto.
  • To verify and process payment when you use the Services.
  • To verify and record your personal particulars including comparing it with information from other sources and using the information to communicate with you.
  • To conduct market research of the users of the Services including the number of users, the frequency of use, profile of users and using such analysis for our business plans, the enhancement of our products and services, targeted conveying such information in broad aggregate terms to third parties who have or propose to have business dealings with Hamro Technologies Pvt. Ltd.

If we intend on using any Personal Data in any manner that is not consistent with this Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.


We are not in the business of selling your information. We consider this information to be a vital part of our relationship with you. As such we will not sell or rent your Personal Data save and except as provided herein. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below.

Business Transfer – As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

While Hamro Technologies Group – We may also share your Personal Data with Hamro Technologies Group for purposes consistent with this Policy.

Legal Requirements – To comply with any order of court or directive from authorities investigating any alleged offense, misdeed and/or abuse or to enforce any of the terms in the Terms of Use, Privacy Notices or, where such action is necessary to protect and defend the rights or property of the Company.


Our Services may provide a link or a platform to third party applications, websites and/or services to make available certain Services to you (“Third Party Services”). These Third Party Services may contain, from time to time, links to other websites. We are not responsible for the privacy practices or the content of such websites or of any third party. You should review the privacy policies of such Third Party Services. This Policy applies solely to information collected by our Services.


When you use our Services, your Device will automatically be issued with a cookie. Cookies are text files that are placed in your Device’s hard drive to identify your Device to our server. Generally, cookies themselves only record those areas of the site that have been visited by the Device in question, and the duration. Many websites and/or Software Application do this whenever a user visits their site in order to track traffic flow.

Depending upon the type of Device you are using, you may set your Device to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalized Services cannot then be provided to you. 

We use ‘cookies’ to store and track information about you and your use of our Services. Our cookie and information retrieved from our cookie is used in line with the uses set out in in this Policy and more specifically:

  • To help save and retrieve passwords used on our Services. This way, you will not have to re-enter information upon every new visit to our Services.
  •  To track information such as the frequency and duration of your use of our Services, your click-stream as you go through our Services, your preferred sites, and help us determine whether you came to our Services from a particular Internet link or banner advertisement.
  • To analyze the profile of visitors and users to help us in providing you with better Services and to enhance our Services.
  • To personalize the content, banners and promotions that you will see on our Services.

Most cookies are ‘session cookies,’ meaning that they are automatically deleted from your Device at the end of a session. You are always free to decline cookies if your Device permits, although in that case you may not be able to use certain features of our Services and you may be required to re-enter your password more frequently during a session.

Third Party Cookies:

We may use other third party advertising companies to serve ads when you access and/or use of Services. In the course of serving advertisements, our third-party advertisers may place or recognize a unique cookie in your Device. These companies may use information retrieved from their cookies to provide advertisements on our Services and other services about goods and services that may be of interest to you.


If you want to prevent one of these third-party companies from sending and reading cookies on your Device, you will need to visit each of their websites individually to request that you be removed from that system.


You may be able to access and/or use our Services without providing us any Personal Data. If you choose not to provide any Personal Data, you may not be able to access and/or use certain Services.

However, when you choose to provide us with such Personal Data, we may also use your Personal Data and Information to contact you in the future to tell you about our services we believe will be of interest to you. If we do so, each communication we sent you will contain instructions permitting you to “opt-out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us or you may opt-out by replying UNSUBSCRIBE in the subject line in the email sent or by emailing us.

You can write to us via at any time to obtain details of the Personal Data we hold about you. Please quote your name, address. It would be helpful if you also provide brief details of what information you want a copy of. We may charge a reasonable sum permitted by existing laws to cover our administration costs.

We reserve the right to refuse to provide our Users with a copy of their Personal Data, but will give reasons for our refusal.


The Internet is not a secure medium, and communications over the Internet may be subject to third-party interception. The Company and/or Hamro technologies Group cannot accept responsibility for any unauthorized access or loss of personal information, save in accordance with the Terms of Use.

We have implemented security policies, rules and technical measures to protect your Personal Data from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss. All our employees and data processors, which have access to and are associated with the processing of Personal Data, are obliged to respect the confidentiality of your information. While we cannot guarantee that loss, misuse or alteration of data will not occur; we make reasonable efforts to prevent such unfortunate occurrences.

Personal Data that we collect from you will be stored and backed up securely in an environmentally controlled location. Only authorized people with user ID and password from our company have access to the information.


The Internet is not a secure medium, and communications over the Internet may be subject to third-party interception. The Company and/or Hamro Technologies Group cannot accept responsibility for any unauthorized access or loss of personal information, save in accordance with the Terms of Use.

It may be necessary to transfer your personal information to other group companies or services providers located in countries outside Nepal. This may happen where the Authorized Third Parties are based outside Nepal or where you use our Services and/or Services from countries outside Nepal. By continuing usage of our Service and access to our Services, you hereby consented to such transfer.


If you have any questions about this Policy or your dealings with the Services, please write to:

  1. Language

In the event of conflict on the use of the words and/or meanings of this Privacy Policy in the English and Nepali language, the use of words and/or meanings given to it in the English/Nepali language shall prevail.

  1. Geographical Restrictions and Intended Usage

Our app is designed to provide specific services and features tailored for users within Nepal. It is not intended for use by individuals located outside Nepal. As a result, some features of the app may not function as expected or may be limited when accessed from other countries. We only aim to deliver a seamless and meaningful experience to users who are situated within Nepal’s geographical boundaries.


Here is how you can contact us.


Hamro Technology Pvt. Ltd.
Gyanodaya Marg, Kalanki, Kathmandu


+977-9801130007, +977-9801130008